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Introduction 3
What is VitalPBX? Learn about VitalPBX, its history, goals, and general overview.
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Welcome 07 minLecture1.1
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What is VitalPBX? 03 minLecture1.2
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Who is VitalPBX? 04 minLecture1.3
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VitalPBX - A First Look 8
How do you get VitalPBX? Where Can I install it? What is it compatible with? These are all questions that we will be answering on this section.
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Minimum Requirements 10 minLecture2.1
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Installing VitalPBX – VM and Dedicated Hardware 10 minLecture2.2
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Installing VitalPBX on a VPS 20 minLecture2.3
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Fast VPS Deployment 05 minLecture2.4
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Installing VitalPBX on a Raspberry Pi 15 minLecture2.5
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Getting Familiar 05 minLecture2.6
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Recordings Storage 03 minLecture2.7
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Database Structure 03 minLecture2.8
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Initial Configurations 8
The first steps towards the configurations of VitalPBX. These are all procedures we usually do whenever we are doing a new installation of VitalPBX.
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Users and User Profiles 15 minLecture3.1
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Network, Time Zones and NTP, and Email 20 minLecture3.2
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Notifications & Monitoring 05 minLecture3.3
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DHCP Configurations 10 minLecture3.4
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Installing Add-Ons 05 minLecture3.5
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Registering Add-Ons 05 minLecture3.6
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Licensing Plans 08 minLecture3.7
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Intrusion Detection and Firewall – White Listing 15 minLecture3.8
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Extensions 15
Here we will be learning everything you need to know about using extensions within VitalPBX. Extensions are one of the essential features for any PBX, so we make sure that you can make the most of it about these modules.
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General Features 25 minLecture4.1
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Extensions – Voicemail 20 minLecture4.2
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Extensions – Recording 05 minLecture4.3
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Extensions – Advanced 12 minLecture4.4
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Extensions – Follow Me 08 minLecture4.5
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Extensions – Incoming Routes 05 minLecture4.6
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Import and Export Extensions 15 minLecture4.7
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Bulk Modification 05 minLecture4.8
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Boss/Secretary 08 minLecture4.9
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Hot Desking 15 minLecture4.10
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Extension Status 12 minLecture4.11
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Auto-Provisioning 20 minLecture4.12
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Extension Welcome Email 08 minLecture4.13
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Voicemail Notification Email 02 minLecture4.14
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Dial Profiles 15 minLecture4.15
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Connectivity 10
Here, we have the way we will connect with the outside world. VitalPBX is prepared to connect with any type of technology there is out there. Making sure that you can communicate in most of the available environments.
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NAT Settings 08 minLecture5.1
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Trunks 20 minLecture5.2
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DAHDI & Telephony Interfaces 12 minLecture5.3
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DAHDI Profiles & Trunks 10 minLecture5.4
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Inbound Routes 10 minLecture5.5
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Outbound Routes 15 minLecture5.6
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PIN Lists 05 minLecture5.7
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Emergency Numbers 05 minLecture5.8
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Dispatchable Locations 08 minLecture5.9
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Emergency Emails 05 minLecture5.10
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Let's Review - Extensions, Trunks, and Basic Configurations 2
Test your skills for the subjects you have seen so far.
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Quiz 1 – Extensions, Trunks, and Basic Configurations 10 questionsQuiz6.1
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Live Session – Day 1 03 hour 30 minLecture6.1
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Class of Service 10
Classes of Service allow for the management of the flow of outgoing calls. This can be a very powerful tool to control the different calls placed on the system, making it secure and saving money in the process.
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What are Classes of Service? 05 minLecture7.1
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Configuring Classes of Service 05 minLecture7.2
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Feature CategoriesLecture7.3
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Dial Restriction Rules 08 minLecture7.4
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Route Selections 07 minLecture7.5
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Outbound Calls by ScheduleLecture7.6
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Route of Least Cost 04 minLecture7.7
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Calls by ScheduleLecture7.8
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Authorization Codes 05 minLecture7.9
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Customer Codes 03 minLecture7.10
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Call Center 8
One of VitalPBX's biggest strengths, the Call Center module is packed with multiple features so you can have a powerful Call Center.
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Call Center as a Concept 11 minLecture8.1
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Ring Groups 10 minLecture8.2
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Queues 45 minLecture8.3
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Queue VIPs 03 minLecture8.4
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Agent Codes 02 minLecture8.5
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Queue Priorities 04 minLecture8.6
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Useful Commands for Queues and Agents 03 minLecture8.7
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Queues Callback 25 minLecture8.8
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Inbound Calls 11
On this section we will be going over the different ways you can manage incoming calls on your VitalPBX.
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Inbound Calls Based on Schedules 20 minLecture9.1
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Recordings Management 07 minLecture9.2
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IVR Configuration 12 minLecture9.3
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IVR Stats 05 minLecture9.4
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Announcements 04 minLecture9.5
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Night ModeLecture9.6
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Caller ID Modifier 08 minLecture9.7
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Caller ID Lookup 05 minLecture9.8
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Dynamic Destinations 08 minLecture9.9
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Dynamic Routing 10 minLecture9.10
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Languages 05 minLecture9.11
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Applications 11
Applications are a useful set of tools that VitalPBX has in hand. These present a variety of features that make for a rich PBX experience.
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Feature Codes 22 minLecture10.1
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Custom Applications and Destinations 06 minLecture10.2
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Conference Bridges 12 minLecture10.3
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Pickup Groups 05 minLecture10.4
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Speed Dial 04 minLecture10.5
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DISA 05 minLecture10.6
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Paging & Intercom 12 minLecture10.7
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Phone Books 12 minLecture10.8
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Phone Book QR Code Email 03 minLecture10.9
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Call Parking 08 minLecture10.10
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Call Back 07 minLecture10.11
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Let's Review - Class of Service, Call Center, Applications, and Incoming Calls 2
Test your skills for the subjects that we have seen so far.
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Quiz 2 – Class of Service, Call Center, Applications, and Incoming Calls 10 questionsQuiz11.1
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Live Session – Day 2 03 hour 45 minLecture11.1
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Reports 3
View crucial information about your PBX, its devices, trunks, and the calls that have been placed and received.
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CDR Reports 10 minLecture12.1
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Report Filters 20 minLecture12.2
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PBX Reports 08 minLecture12.3
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User Portal 2
The User Portal is a platform in which end users can manipulate and manage their own extension and information.
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User Portal Overview 15 minLecture13.1
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Personal Assistant 08 minLecture13.2
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General PBX Configurations 9
On this lecture, we are going to be talking about various General PBX configurations. Manage Technology settings, Voicemail, Music and Hold and more.
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System General 08 minLecture14.1
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Technology Settings 30 minLecture14.2
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Voicemail Settings 10 minLecture14.3
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Cron Profiles 05 minLecture14.4
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Task Manager 04 minLecture14.5
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Music on Hold 08 minLecture14.6
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Asterisk Sounds 04 minLecture14.7
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RTP Settings 05 minLecture14.8
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CEL Settings 03 minLecture14.9
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Sonata Suite 4
Meet the whole family of the Sonata Suite of Applications. These applications offer a variety of features that expand the functionality of your VitalPBX installation.
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Switchboard 01 hour 12 minLecture15.1
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Recordings 48 minLecture15.2
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Stats 01 hour 15 minLecture15.3
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Billing 01 hourLecture15.4
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VitalPBX Communicator 5
VitalPBX Communicator is VitalPBX's Windows PC Softphone. This Softphone is a complete endpoint device with various features oriented for Call Center use.
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Setup 22 minLecture16.1
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Settings 30 minLecture16.2
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Dialer 21 minLecture16.3
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Communicator Add-On 14 minLecture16.4
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Making a Skin 07 minLecture16.5
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VitXi 4
VitXi is VitalPBX's Family of Endpoint Clients. VitXi is available as a WebRTC client, Mobile Application, and Meet Server.
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VitalPBX PreparationsLecture17.1
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VitXi ServerLecture17.2
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VitXi WebRTCLecture17.3
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General WebRTC Setup in VitalPBX 15 minLecture17.4
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Let's Review - Reports, General Configs, Sonata Suite, VCOM, and VitXi 2
Test your skills for the subjects you have seen so far.
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Quiz 3 – Reports, General Configs, Sonata Suite, VCOM, and VitXi 10 questionsQuiz18.1
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Live Session – Day 3 03 hour 50 minLecture18.1
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Multi-Tenant 3
Multi-Tenant is the ability to manage multiple clients with only one instance. VitalPBX has the necessary tools to create a true Multi-Tenant environment.
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Multi-Tenant as a Concept 08 minLecture19.1
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Tenant Configuration 21 minLecture19.2
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Tenant Trunks – Intra-Tenant Communications 10 minLecture19.3
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High Availability 4
With High Availability you can have redundancy inside of your VitalPBX environment. Have a Main and Secondary server and if there is to be a failure backup will run automatically.
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High Availability in VitalPBX Explained 08 minLecture20.1
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How to Configure High Availability 25 minLecture20.2
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Basic Usage and Commands 06 minLecture20.3
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High Availability Monitor Add-On 06 minLecture20.4
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Security 6
Nowadays, it is more and more common to have our PBX systems reachable through the internet. So, it is necessary to have the appropriate measures to prevent any type of security breaches.
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Best Security Practices 05 minLecture21.1
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Secure Calls (TLS) – SIP 08 minLecture21.2
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Secure Calls (TLS) – PJSIP 06 minLecture21.3
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OpenVPN 20 minLecture21.4
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Using VitalPBX as a VPN Server 03 minLecture21.5
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Geo Firewall 05 minLecture21.6
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Add-Ons 7
VitalPBX has a set of add-ons that can be used to amplify the number of features it possesses. We have already taken a look into various of them, but here are a couple of more to add to the list.
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Custom Contexts 17 minLecture22.1
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Maintenance 06 minLecture22.2
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Branding 12 minLecture22.3
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Virtual Faxes 06 minLecture22.4
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Sending Faxes 04 minLecture22.5
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Receiving Faxes 04 minLecture22.6
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Trunks Passthrough 10 minLecture22.7
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Let's Review - Multi-Tenant, High Availability, Security, and Add-Ons 2
Test your skills for the subjects you have seen so far.
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Quiz 4 – Multi-Tenant, High Availability, Security, and Add-Ons 10 questionsQuiz23.1
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Live Session – Day 4 04 hour 10 minLecture23.1
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Integrations 1
VitalPBX has a couple of tools that you can use to connect with third-party applications. It is important to know their capabilities in the case you wish to integrate VitalPBX with them.
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APILecture24.1
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Troubleshooting 7
On this section we are going to be taking a look into the steps you can take to problem-solve any issues that you might encounter while deploying VitalPBX.
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SNGrep 07 minLecture25.1
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Command Tool 05 minLecture25.2
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Call Filter 05 minLecture25.3
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Fail2Ban Commands 03 minLecture25.4
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TCPDump – Download Network Traffic Log 05 minLecture25.5
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Backup and Restore 11 minLecture25.6
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Relax and Recover 15 minLecture25.7
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Tools 5
Here we will be taking a look into a set of various tools that can further help you configure your PBX and diagnose it.
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Asterisk CLI (Web) 03 minLecture26.1
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Blacklist 05 minLecture26.2
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Log File Viewer 04 minLecture26.3
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Log Files Settings 03 minLecture26.4
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Weak Passwords 02 minLecture26.5
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Reporting Issues and Bugs 2
If you ever come to find a reproducible bug or issue, it is very important that you can report that back to us. This way, we are able to assess the issue and deploy the necessary fixes.
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ForumLecture27.1
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Submitting a Ticket 05 minLecture27.2
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Let's Review - Integrations, Troubleshooting, Tools, and Bugs/Issues Reports 2
Test your skills for the subjects you have seen so far.
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Quiz 5 – Integrations, Troubleshooting, Tools, and Bugs/Issues Reports 10 questionsQuiz28.1
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Live Session – Day 04 hour 30 minLecture28.1
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Certification Exam 1
The final test of skills. Here we will measure the combined knowledge you have acquired throughout the entirety of the course.
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Certification Exam 21 questionsQuiz29.1
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