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VitalPBX UniversityVitalPBX University
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VitalPBX Online Certification Class

Become a VitalPBX Expert.
CoursesCertificationVitalPBX Online Certification Class
  • Introduction 3

    What is VitalPBX? Learn about VitalPBX, its history, goals, and general overview.

    • Lecture1.1
      Welcome 07 min
    • Lecture1.2
      What is VitalPBX? 03 min
    • Lecture1.3
      Who is VitalPBX? 04 min
  • VitalPBX - A First Look 8

    How do you get VitalPBX? Where Can I install it? What is it compatible with? These are all questions that we will be answering on this section.

    • Lecture2.1
      Minimum Requirements 10 min
    • Lecture2.2
      Installing VitalPBX – VM and Dedicated Hardware 10 min
    • Lecture2.3
      Installing VitalPBX on a VPS 20 min
    • Lecture2.4
      Fast VPS Deployment 05 min
    • Lecture2.5
      Installing VitalPBX on a Raspberry Pi 15 min
    • Lecture2.6
      Getting Familiar 05 min
    • Lecture2.7
      Recordings Storage 03 min
    • Lecture2.8
      Database Structure 03 min
  • Initial Configurations 8

    The first steps towards the configurations of VitalPBX. These are all procedures we usually do whenever we are doing a new installation of VitalPBX.

    • Lecture3.1
      Users and User Profiles 15 min
    • Lecture3.2
      Network, Time Zones and NTP, and Email 20 min
    • Lecture3.3
      Notifications & Monitoring 05 min
    • Lecture3.4
      DHCP Configurations 10 min
    • Lecture3.5
      Installing Add-Ons 05 min
    • Lecture3.6
      Registering Add-Ons 05 min
    • Lecture3.7
      Licensing Plans 08 min
    • Lecture3.8
      Intrusion Detection and Firewall – White Listing 15 min
  • Extensions 15

    Here we will be learning everything you need to know about using extensions within VitalPBX. Extensions are one of the essential features for any PBX, so we make sure that you can make the most of it about these modules.

    • Lecture4.1
      General Features 25 min
    • Lecture4.2
      Extensions – Voicemail 20 min
    • Lecture4.3
      Extensions – Recording 05 min
    • Lecture4.4
      Extensions – Advanced 12 min
    • Lecture4.5
      Extensions – Follow Me 08 min
    • Lecture4.6
      Extensions – Incoming Routes 05 min
    • Lecture4.7
      Import and Export Extensions 15 min
    • Lecture4.8
      Bulk Modification 05 min
    • Lecture4.9
      Boss/Secretary 08 min
    • Lecture4.10
      Hot Desking 15 min
    • Lecture4.11
      Extension Status 12 min
    • Lecture4.12
      Auto-Provisioning 20 min
    • Lecture4.13
      Extension Welcome Email 08 min
    • Lecture4.14
      Voicemail Notification Email 02 min
    • Lecture4.15
      Dial Profiles 15 min
  • Connectivity 10

    Here, we have the way we will connect with the outside world. VitalPBX is prepared to connect with any type of technology there is out there. Making sure that you can communicate in most of the available environments.

    • Lecture5.1
      NAT Settings 08 min
    • Lecture5.2
      Trunks 20 min
    • Lecture5.3
      DAHDI & Telephony Interfaces 12 min
    • Lecture5.4
      DAHDI Profiles & Trunks 10 min
    • Lecture5.5
      Inbound Routes 10 min
    • Lecture5.6
      Outbound Routes 15 min
    • Lecture5.7
      PIN Lists 05 min
    • Lecture5.8
      Emergency Numbers 05 min
    • Lecture5.9
      Dispatchable Locations 08 min
    • Lecture5.10
      Emergency Emails 05 min
  • Let's Review - Extensions, Trunks, and Basic Configurations 2

    Test your skills for the subjects you have seen so far.

    • Quiz6.1
      Quiz 1 – Extensions, Trunks, and Basic Configurations 10 questions
    • Lecture6.1
      Live Session – Day 1 03 hour 30 min
  • Class of Service 10

    Classes of Service allow for the management of the flow of outgoing calls. This can be a very powerful tool to control the different calls placed on the system, making it secure and saving money in the process.

    • Lecture7.1
      What are Classes of Service? 05 min
    • Lecture7.2
      Configuring Classes of Service 05 min
    • Lecture7.3
      Feature Categories
    • Lecture7.4
      Dial Restriction Rules 08 min
    • Lecture7.5
      Route Selections 07 min
    • Lecture7.6
      Outbound Calls by Schedule
    • Lecture7.7
      Route of Least Cost 04 min
    • Lecture7.8
      Calls by Schedule
    • Lecture7.9
      Authorization Codes 05 min
    • Lecture7.10
      Customer Codes 03 min
  • Call Center 8

    One of VitalPBX's biggest strengths, the Call Center module is packed with multiple features so you can have a powerful Call Center.

    • Lecture8.1
      Call Center as a Concept 11 min
    • Lecture8.2
      Ring Groups 10 min
    • Lecture8.3
      Queues 45 min
    • Lecture8.4
      Queue VIPs 03 min
    • Lecture8.5
      Agent Codes 02 min
    • Lecture8.6
      Queue Priorities 04 min
    • Lecture8.7
      Useful Commands for Queues and Agents 03 min
    • Lecture8.8
      Queues Callback 25 min
  • Inbound Calls 11

    On this section we will be going over the different ways you can manage incoming calls on your VitalPBX.

    • Lecture9.1
      Inbound Calls Based on Schedules 20 min
    • Lecture9.2
      Recordings Management 07 min
    • Lecture9.3
      IVR Configuration 12 min
    • Lecture9.4
      IVR Stats 05 min
    • Lecture9.5
      Announcements 04 min
    • Lecture9.6
      Night Mode
    • Lecture9.7
      Caller ID Modifier 08 min
    • Lecture9.8
      Caller ID Lookup 05 min
    • Lecture9.9
      Dynamic Destinations 08 min
    • Lecture9.10
      Dynamic Routing 10 min
    • Lecture9.11
      Languages 05 min
  • Applications 11

    Applications are a useful set of tools that VitalPBX has in hand. These present a variety of features that make for a rich PBX experience.

    • Lecture10.1
      Feature Codes 22 min
    • Lecture10.2
      Custom Applications and Destinations 06 min
    • Lecture10.3
      Conference Bridges 12 min
    • Lecture10.4
      Pickup Groups 05 min
    • Lecture10.5
      Speed Dial 04 min
    • Lecture10.6
      DISA 05 min
    • Lecture10.7
      Paging & Intercom 12 min
    • Lecture10.8
      Phone Books 12 min
    • Lecture10.9
      Phone Book QR Code Email 03 min
    • Lecture10.10
      Call Parking 08 min
    • Lecture10.11
      Call Back 07 min
  • Let's Review - Class of Service, Call Center, Applications, and Incoming Calls 2

    Test your skills for the subjects that we have seen so far.

    • Quiz11.1
      Quiz 2 – Class of Service, Call Center, Applications, and Incoming Calls 10 questions
    • Lecture11.1
      Live Session – Day 2 03 hour 45 min
  • Reports 3

    View crucial information about your PBX, its devices, trunks, and the calls that have been placed and received.

    • Lecture12.1
      CDR Reports 10 min
    • Lecture12.2
      Report Filters 20 min
    • Lecture12.3
      PBX Reports 08 min
  • User Portal 2

    The User Portal is a platform in which end users can manipulate and manage their own extension and information.

    • Lecture13.1
      User Portal Overview 15 min
    • Lecture13.2
      Personal Assistant 08 min
  • General PBX Configurations 9

    On this lecture, we are going to be talking about various General PBX configurations. Manage Technology settings, Voicemail, Music and Hold and more.

    • Lecture14.1
      System General 08 min
    • Lecture14.2
      Technology Settings 30 min
    • Lecture14.3
      Voicemail Settings 10 min
    • Lecture14.4
      Cron Profiles 05 min
    • Lecture14.5
      Task Manager 04 min
    • Lecture14.6
      Music on Hold 08 min
    • Lecture14.7
      Asterisk Sounds 04 min
    • Lecture14.8
      RTP Settings 05 min
    • Lecture14.9
      CEL Settings 03 min
  • Sonata Suite 4

    Meet the whole family of the Sonata Suite of Applications. These applications offer a variety of features that expand the functionality of your VitalPBX installation.

    • Lecture15.1
      Switchboard 01 hour 12 min
    • Lecture15.2
      Recordings 48 min
    • Lecture15.3
      Stats 01 hour 15 min
    • Lecture15.4
      Billing 01 hour
  • VitalPBX Communicator 5

    VitalPBX Communicator is VitalPBX's Windows PC Softphone. This Softphone is a complete endpoint device with various features oriented for Call Center use.

    • Lecture16.1
      Setup 22 min
    • Lecture16.2
      Settings 30 min
    • Lecture16.3
      Dialer 21 min
    • Lecture16.4
      Communicator Add-On 14 min
    • Lecture16.5
      Making a Skin 07 min
  • VitXi 4

    VitXi is VitalPBX's Family of Endpoint Clients. VitXi is available as a WebRTC client, Mobile Application, and Meet Server.

    • Lecture17.1
      VitalPBX Preparations
    • Lecture17.2
      VitXi Server
    • Lecture17.3
      VitXi WebRTC
    • Lecture17.4
      General WebRTC Setup in VitalPBX 15 min
  • Let's Review - Reports, General Configs, Sonata Suite, VCOM, and VitXi 2

    Test your skills for the subjects you have seen so far.

    • Quiz18.1
      Quiz 3 – Reports, General Configs, Sonata Suite, VCOM, and VitXi 10 questions
    • Lecture18.1
      Live Session – Day 3 03 hour 50 min
  • Multi-Tenant 3

    Multi-Tenant is the ability to manage multiple clients with only one instance. VitalPBX has the necessary tools to create a true Multi-Tenant environment.

    • Lecture19.1
      Multi-Tenant as a Concept 08 min
    • Lecture19.2
      Tenant Configuration 21 min
    • Lecture19.3
      Tenant Trunks – Intra-Tenant Communications 10 min
  • High Availability 4

    With High Availability you can have redundancy inside of your VitalPBX environment. Have a Main and Secondary server and if there is to be a failure backup will run automatically.

    • Lecture20.1
      High Availability in VitalPBX Explained 08 min
    • Lecture20.2
      How to Configure High Availability 25 min
    • Lecture20.3
      Basic Usage and Commands 06 min
    • Lecture20.4
      High Availability Monitor Add-On 06 min
  • Security 6

    Nowadays, it is more and more common to have our PBX systems reachable through the internet. So, it is necessary to have the appropriate measures to prevent any type of security breaches.

    • Lecture21.1
      Best Security Practices 05 min
    • Lecture21.2
      Secure Calls (TLS) – SIP 08 min
    • Lecture21.3
      Secure Calls (TLS) – PJSIP 06 min
    • Lecture21.4
      OpenVPN 20 min
    • Lecture21.5
      Using VitalPBX as a VPN Server 03 min
    • Lecture21.6
      Geo Firewall 05 min
  • Add-Ons 7

    VitalPBX has a set of add-ons that can be used to amplify the number of features it possesses. We have already taken a look into various of them, but here are a couple of more to add to the list.

    • Lecture22.1
      Custom Contexts 17 min
    • Lecture22.2
      Maintenance 06 min
    • Lecture22.3
      Branding 12 min
    • Lecture22.4
      Virtual Faxes 06 min
    • Lecture22.5
      Sending Faxes 04 min
    • Lecture22.6
      Receiving Faxes 04 min
    • Lecture22.7
      Trunks Passthrough 10 min
  • Let's Review - Multi-Tenant, High Availability, Security, and Add-Ons 2

    Test your skills for the subjects you have seen so far.

    • Quiz23.1
      Quiz 4 – Multi-Tenant, High Availability, Security, and Add-Ons 10 questions
    • Lecture23.1
      Live Session – Day 4 04 hour 10 min
  • Integrations 1

    VitalPBX has a couple of tools that you can use to connect with third-party applications. It is important to know their capabilities in the case you wish to integrate VitalPBX with them.

    • Lecture24.1
      API
  • Troubleshooting 7

    On this section we are going to be taking a look into the steps you can take to problem-solve any issues that you might encounter while deploying VitalPBX.

    • Lecture25.1
      SNGrep 07 min
    • Lecture25.2
      Command Tool 05 min
    • Lecture25.3
      Call Filter 05 min
    • Lecture25.4
      Fail2Ban Commands 03 min
    • Lecture25.5
      TCPDump – Download Network Traffic Log 05 min
    • Lecture25.6
      Backup and Restore 11 min
    • Lecture25.7
      Relax and Recover 15 min
  • Tools 5

    Here we will be taking a look into a set of various tools that can further help you configure your PBX and diagnose it.

    • Lecture26.1
      Asterisk CLI (Web) 03 min
    • Lecture26.2
      Blacklist 05 min
    • Lecture26.3
      Log File Viewer 04 min
    • Lecture26.4
      Log Files Settings 03 min
    • Lecture26.5
      Weak Passwords 02 min
  • Reporting Issues and Bugs 2

    If you ever come to find a reproducible bug or issue, it is very important that you can report that back to us. This way, we are able to assess the issue and deploy the necessary fixes.

    • Lecture27.1
      Forum
    • Lecture27.2
      Submitting a Ticket 05 min
  • Let's Review - Integrations, Troubleshooting, Tools, and Bugs/Issues Reports 2

    Test your skills for the subjects you have seen so far.

    • Quiz28.1
      Quiz 5 – Integrations, Troubleshooting, Tools, and Bugs/Issues Reports 10 questions
    • Lecture28.1
      Live Session – Day 04 hour 30 min
  • Certification Exam 1

    The final test of skills. Here we will measure the combined knowledge you have acquired throughout the entirety of the course.

    • Quiz29.1
      Certification Exam 21 questions
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