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Introduction 3
What is VitalPBX? Learn about VitalPBX, its history, goals, and general overview.
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WelcomeLecture1.1
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What is VitalPBX?Lecture1.2
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Who is VitalPBX?Lecture1.3
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VitalPBX - A First Look 8
How do you get VitalPBX? Where Can I install it? What is it compatible with? These are all questions that we will be answering on this section.
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Minimum RequirementsLecture2.1
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Installing VitalPBX – VM and Dedicated HardwareLecture2.2
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Installing VitalPBX on a VPSLecture2.3
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Fast VPS DeploymentLecture2.405 min
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Installing VitalPBX on a Raspberry PiLecture2.515 min
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Getting FamiliarLecture2.605 min
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Recordings StorageLecture2.703 min
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Database StructureLecture2.803 min
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Initial Configurations 8
The first steps towards the configurations of VitalPBX. These are all procedures we usually do whenever we are doing a new installation of VitalPBX.
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Users and User ProfilesLecture3.115 min
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Network, Time Zones and NTP, and EmailLecture3.220 min
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Notifications & MonitoringLecture3.305 min
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DHCP ConfigurationsLecture3.410 min
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Installing Add-OnsLecture3.505 min
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Registering Add-OnsLecture3.605 min
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Licensing PlansLecture3.708 min
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Intrusion Detection and Firewall – White ListingLecture3.815 min
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Extensions 15
Here we will be learning everything you need to know about using extensions within VitalPBX. Extensions are one of the essential features for any PBX, so we make sure that you can make the most of it about these modules.
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General FeaturesLecture4.125 min
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Extensions – VoicemailLecture4.220 min
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Extensions – RecordingLecture4.305 min
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Extensions – AdvancedLecture4.412 min
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Extensions – Follow MeLecture4.508 min
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Extensions – Incoming RoutesLecture4.605 min
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Import and Export ExtensionsLecture4.715 min
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Bulk ModificationLecture4.805 min
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Boss/SecretaryLecture4.908 min
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Hot DeskingLecture4.1015 min
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Extension StatusLecture4.1112 min
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Auto-ProvisioningLecture4.1220 min
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Extension Welcome EmailLecture4.1308 min
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Voicemail Notification EmailLecture4.1402 min
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Dial ProfilesLecture4.1515 min
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Connectivity 10
Here, we have the way we will connect with the outside world. VitalPBX is prepared to connect with any type of technology there is out there. Making sure that you can communicate in most of the available environments.
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NAT SettingsLecture5.108 min
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TrunksLecture5.220 min
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DAHDI & Telephony InterfacesLecture5.312 min
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DAHDI Profiles & TrunksLecture5.410 min
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Inbound RoutesLecture5.510 min
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Outbound RoutesLecture5.615 min
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PIN ListsLecture5.705 min
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Emergency NumbersLecture5.805 min
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Dispatchable LocationsLecture5.908 min
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Emergency EmailsLecture5.1005 min
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Let's Review - Extensions, Trunks, and Basic Configurations 2
Test your skills for the subjects you have seen so far.
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Quiz 1 – Extensions, Trunks, and Basic ConfigurationsQuiz6.110 questions
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Live Session – Day 1Lecture6.103 hour 30 min
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Class of Service 10
Classes of Service allow for the management of the flow of outgoing calls. This can be a very powerful tool to control the different calls placed on the system, making it secure and saving money in the process.
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What are Classes of Service?Lecture7.105 min
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Configuring Classes of ServiceLecture7.205 min
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Feature CategoriesLecture7.3
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Dial Restriction RulesLecture7.408 min
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Route SelectionsLecture7.507 min
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Outbound Calls by ScheduleLecture7.6
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Route of Least CostLecture7.704 min
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Calls by ScheduleLecture7.8
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Authorization CodesLecture7.905 min
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Customer CodesLecture7.1003 min
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Call Center 8
One of VitalPBX's biggest strengths, the Call Center module is packed with multiple features so you can have a powerful Call Center.
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Call Center as a ConceptLecture8.111 min
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Ring GroupsLecture8.210 min
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QueuesLecture8.345 min
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Queue VIPsLecture8.403 min
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Agent CodesLecture8.502 min
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Queue PrioritiesLecture8.604 min
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Useful Commands for Queues and AgentsLecture8.703 min
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Queues CallbackLecture8.825 min
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Inbound Calls 11
On this section we will be going over the different ways you can manage incoming calls on your VitalPBX.
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Inbound Calls Based on SchedulesLecture9.120 min
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Recordings ManagementLecture9.207 min
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IVR ConfigurationLecture9.312 min
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IVR StatsLecture9.405 min
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AnnouncementsLecture9.504 min
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Night ModeLecture9.6
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Caller ID ModifierLecture9.708 min
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Caller ID LookupLecture9.805 min
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Dynamic DestinationsLecture9.908 min
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Dynamic RoutingLecture9.1010 min
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LanguagesLecture9.1105 min
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Applications 11
Applications are a useful set of tools that VitalPBX has in hand. These present a variety of features that make for a rich PBX experience.
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Feature CodesLecture10.122 min
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Custom Applications and DestinationsLecture10.206 min
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Conference BridgesLecture10.312 min
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Pickup GroupsLecture10.405 min
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Speed DialLecture10.504 min
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DISALecture10.605 min
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Paging & IntercomLecture10.712 min
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Phone BooksLecture10.812 min
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Phone Book QR Code EmailLecture10.903 min
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Call ParkingLecture10.1008 min
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Call BackLecture10.1107 min
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Let's Review - Class of Service, Call Center, Applications, and Incoming Calls 2
Test your skills for the subjects that we have seen so far.
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Quiz 2 – Class of Service, Call Center, Applications, and Incoming CallsQuiz11.110 questions
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Live Session – Day 2Lecture11.103 hour 45 min
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Reports 3
View crucial information about your PBX, its devices, trunks, and the calls that have been placed and received.
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CDR ReportsLecture12.110 min
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Report FiltersLecture12.220 min
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PBX ReportsLecture12.308 min
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User Portal 2
The User Portal is a platform in which end users can manipulate and manage their own extension and information.
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User Portal OverviewLecture13.115 min
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Personal AssistantLecture13.208 min
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General PBX Configurations 9
On this lecture, we are going to be talking about various General PBX configurations. Manage Technology settings, Voicemail, Music and Hold and more.
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System GeneralLecture14.108 min
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Technology SettingsLecture14.230 min
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Voicemail SettingsLecture14.310 min
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Cron ProfilesLecture14.405 min
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Task ManagerLecture14.504 min
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Music on HoldLecture14.608 min
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Asterisk SoundsLecture14.704 min
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RTP SettingsLecture14.805 min
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CEL SettingsLecture14.903 min
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Sonata Suite 4
Meet the whole family of the Sonata Suite of Applications. These applications offer a variety of features that expand the functionality of your VitalPBX installation.
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SwitchboardLecture15.101 hour 12 min
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RecordingsLecture15.248 min
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StatsLecture15.301 hour 15 min
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BillingLecture15.401 hour
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VitalPBX Communicator 5
VitalPBX Communicator is VitalPBX's Windows PC Softphone. This Softphone is a complete endpoint device with various features oriented for Call Center use.
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SetupLecture16.122 min
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SettingsLecture16.230 min
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DialerLecture16.321 min
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Communicator Add-OnLecture16.414 min
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Making a SkinLecture16.507 min
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VitXi 2
VitXi is VitalPBX's Family of Endpoint Clients. VitXi is available as a WebRTC client, Mobile Application, and Meet Server.
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VitalPBX PreparationsLecture17.115 min
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VitXi WebRTCLecture17.235 min
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Let's Review - Reports, General Configs, Sonata Suite, VCOM, and VitXi 2
Test your skills for the subjects you have seen so far.
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Quiz 3 – Reports, General Configs, Sonata Suite, VCOM, and VitXiQuiz18.110 questions
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Live Session – Day 3Lecture18.103 hour 50 min
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Multi-Tenant 3
Multi-Tenant is the ability to manage multiple clients with only one instance. VitalPBX has the necessary tools to create a true Multi-Tenant environment.
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Multi-Tenant as a ConceptLecture19.108 min
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Tenant ConfigurationLecture19.221 min
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Tenant Trunks – Intra-Tenant CommunicationsLecture19.310 min
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High Availability 4
With High Availability you can have redundancy inside of your VitalPBX environment. Have a Main and Secondary server and if there is to be a failure backup will run automatically.
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High Availability in VitalPBX ExplainedLecture20.108 min
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How to Configure High AvailabilityLecture20.225 min
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Basic Usage and CommandsLecture20.306 min
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High Availability Monitor Add-OnLecture20.406 min
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Security 6
Nowadays, it is more and more common to have our PBX systems reachable through the internet. So, it is necessary to have the appropriate measures to prevent any type of security breaches.
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Best Security PracticesLecture21.105 min
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Secure Calls (TLS) – SIPLecture21.208 min
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Secure Calls (TLS) – PJSIPLecture21.306 min
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OpenVPNLecture21.420 min
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Using VitalPBX as a VPN ServerLecture21.503 min
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Geo FirewallLecture21.605 min
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Add-Ons 7
VitalPBX has a set of add-ons that can be used to amplify the number of features it possesses. We have already taken a look into various of them, but here are a couple of more to add to the list.
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Custom ContextsLecture22.117 min
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MaintenanceLecture22.206 min
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BrandingLecture22.312 min
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Virtual FaxesLecture22.406 min
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Sending FaxesLecture22.504 min
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Receiving FaxesLecture22.604 min
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Trunks PassthroughLecture22.710 min
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Let's Review - Multi-Tenant, High Availability, Security, and Add-Ons 2
Test your skills for the subjects you have seen so far.
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Quiz 4 – Multi-Tenant, High Availability, Security, and Add-OnsQuiz23.110 questions
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Live Session – Day 4Lecture23.104 hour 10 min
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Integrations 1
VitalPBX has a couple of tools that you can use to connect with third-party applications. It is important to know their capabilities in the case you wish to integrate VitalPBX with them.
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APILecture24.1
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Troubleshooting 7
On this section we are going to be taking a look into the steps you can take to problem-solve any issues that you might encounter while deploying VitalPBX.
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SNGrepLecture25.107 min
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Command ToolLecture25.205 min
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Call FilterLecture25.305 min
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Fail2Ban CommandsLecture25.403 min
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TCPDump – Download Network Traffic LogLecture25.505 min
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Backup and RestoreLecture25.611 min
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Relax and RecoverLecture25.715 min
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Tools 5
Here we will be taking a look into a set of various tools that can further help you configure your PBX and diagnose it.
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Asterisk CLI (Web)Lecture26.103 min
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BlacklistLecture26.205 min
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Log File ViewerLecture26.304 min
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Log Files SettingsLecture26.403 min
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Weak PasswordsLecture26.502 min
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Reporting Issues and Bugs 2
If you ever come to find a reproducible bug or issue, it is very important that you can report that back to us. This way, we are able to assess the issue and deploy the necessary fixes.
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ForumLecture27.1
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Submitting a TicketLecture27.205 min
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Let's Review - Integrations, Troubleshooting, Tools, and Bugs/Issues Reports 2
Test your skills for the subjects you have seen so far.
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Quiz 5 – Integrations, Troubleshooting, Tools, and Bugs/Issues ReportsQuiz28.110 questions
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Live Session – DayLecture28.104 hour 30 min
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Certification Exam 1
The final test of skills. Here we will measure the combined knowledge you have acquired throughout the entirety of the course.
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Certification ExamQuiz29.121 questions
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Welcome
Welcome to the VitalPBX Online Certification Course Class! Here you will find various lessons, videos, quizzes, and more! So, you can have the most complete learning experience about VitalPBX!