Overview
This is VitalPBX’s Advance Training Course.
This course is an excerpt of the Official Certification Course for VitalPBX, made available for anyone wishing to learn about VitalPBX. Have a deep dive into VitalPBX’s features and configurations. Learn through instructive videos and lessons, and become a VitalPBX expert!
If you are looking to become a partner and certify yourself, you can go to the Online Certification Course Class, https://university.vitalpbx.org/course/online-certification-class/
Course Features
- Lectures 138
- Quizzes 1
- Duration 20 hours
- Skill level All levels
- Language English
- Students 168
- Certificate Yes
- Assessments Yes
Curriculum
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Introduction
What is VitalPBX? Learn about VitalPBX, its history, goals, and general overview.
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VitalPBX - A First Look
How do you get VitalPBX? Where Can I install it? What is it compatible with? These are all questions that we will be answering on this section.
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Initial Configurations
The first steps towards the configurations of VitalPBX. These are all procedures we usually do whenever we are doing a new installation of VitalPBX.
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Extensions
Here we will be learning everything you need to know about using extensions within VitalPBX. Extensions are one of the essential features for any PBX, so we make sure that you can make the most of it about these modules.
- General Features – Basics
- Extensions – Voicemail – Basics
- Extensions – Recording – Basics
- Extensions – Advanced – Basics
- Extensions – Follow Me – Basics
- Extensions – Incoming Routes – Basics
- Import and Export Extensions – Basics
- Bulk Modification – Basics
- Boss/Secretary – Basics
- Hot Desking – Basics
- Extension Status – Basics
- Auto-Provisioning – Basics
- Extension Welcome Email – Basics
- Voicemail Notification Email – Basics
- Dial Profiles – Basics
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Connectivity
Here, we have the way we will connect with the outside world. VitalPBX is prepared to connect with any type of technology there is out there. Making sure that you can communicate in most of the available environments.
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Class of Service
Classes of Service allow for the management of the flow of outgoing calls. This can be a very powerful tool to control the different calls placed on the system, making it secure and saving money in the process.
- What are Classes of Service? – Basics
- Configuring Classes of Service – Basics
- Feature Categories – Basics
- Dial Restriction Rules – Basics
- Route Selections – Basics
- Outbound Calls by Schedule – Basics
- Route of Least Cost – Advanced
- Calls by Schedule – Basics
- Authorization Codes – Basics
- Customer Codes – Basics
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Call Center
One of VitalPBX's biggest strengths, the Call Center module is packed with multiple features so you can have a powerful Call Center.
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Inbound Calls
On this section we will be going over the different ways you can manage incoming calls on your VitalPBX.
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Applications
Applications are a useful set of tools that VitalPBX has in hand. These present a variety of features that make for a rich PBX experience.
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Reports
View crucial information about your PBX, its devices, trunks, and the calls that have been placed and received.
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User Portal
The User Portal is a platform in which end users can manipulate and manage their own extension and information.
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General PBX Configurations
On this lecture, we are going to be talking about various General PBX configurations. Manage Technology settings, Voicemail, Music and Hold and more.
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VitalPBX Communicator
VitalPBX Communicator is VitalPBX's Windows PC Softphone. This Softphone is a complete endpoint device with various features oriented for Call Center use.
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Multi-Tenant
Multi-Tenant is the ability to manage multiple clients with only one instance. VitalPBX has the necessary tools to create a true Multi-Tenant environment.
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High Availability
With High Availability you can have redundancy inside of your VitalPBX environment. Have a Main and Secondary server and if there is to be a failure backup will run automatically.
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Security
Nowadays, it is more and more common to have our PBX systems reachable through the internet. So, it is necessary to have the appropriate measures to prevent any type of security breaches.
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Add-Ons
VitalPBX has a set of add-ons that can be used to amplify the number of features it possesses. We have already taken a look into various of them, but here are a couple of more to add to the list.
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Integrations
VitalPBX has a couple of tools that you can use to connect with third-party applications. It is important to know their capabilities in the case you wish to integrate VitalPBX with them.
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Troubleshooting
On this section we are going to be taking a look into the steps you can take to problem-solve any issues that you might encounter while deploying VitalPBX.
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Tools
Here we will be taking a look into a set of various tools that can further help you configure your PBX and diagnose it.
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Reporting Issues and Bugs
If you ever come to find a reproducible bug or issue, it is very important that you can report that back to us. This way, we are able to assess the issue and deploy the necessary fixes.
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Final Quiz
Here is the final quiz to test your skills learned on the course.
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